Individual users and the venue can receive detailed emails for a variety of booking actions. Enable these to keep everyone up to date!

Please note: If you're looking for the email that arrives after a user creates a booking, see Booking Confirmation Email.

To learn more about reminder emails, customization, and more check out the FAQs section.

To enable or disable user notifications go to Settings -> Notifications and check or uncheck the notification setting "Notify users when an administrator does something on their behalf"

User Notifications notify users when a system user (like a Booking Admin) does something on their behalf. An email notification is sent to the user's email address when a system user:

Example email:

To enable or disable venue notifications go to Settings -> Notifications.

There are two settings for venue notifications:

Venue Notifications notify the venue when a user creates, updates, or cancels a booking by sending an email to the venue's contact email address when a user:

By default venue notifications are not sent if an admin or system user (i.e. a Booking Admin, a System Admin, or the Owner) makes the change. To enable this make sure to check the notification setting to notify the venue for admin actions.

To receive venue notifications, make sure you have a contact email entered for your venue. You can add or change the venue email in your Settings > Basics > Contact Email.

Please note: If Visitor Management is active on your account, your venue email address will also receive notifications when a user:

We don't support system-user notifications at this stage. If you'd like, for example, a group of Booking Admins to be notified of user bookings you can either;

Please note that Assigned spaces is only included on the Premier plan. If you have an existing Starter or Plus Skedda account, please reach out to our team to discuss the upgrade.

Notifications for assigned spaces are off by default. If you turn them on by checking the checkbox shown above, then the user will receive a notification email in the following cases:

Note that changing an assigned space to a bookable space also unassigns the user from the space and will send an email if the notifications are turned on.

Notification Rules allow venues to automatically send detailed booking emails to specific email addresses when bookings meet defined criteria. They are ideal for notifying internal teams or external vendors (such as catering, facilities, or security) only when relevant bookings occur.

With Notification Rules, you can:

Each rule is evaluated automatically whenever a relevant booking event occurs.

A Notification Rule can be triggered when:

You can select one or multiple triggers per rule.

Conditions are optional and are based on custom fields.

Examples:

If no condition is set, the rule applies to all bookings that match the selected spaces and triggers. At this time, Notification Rules support conditions based on custom fields only.

When an email address is added to a Notification Rule:

Notification Rule emails include full booking details, such as:

Yes! Full explanation video and walkthrough here. It is possible to set this up through a Zapier integration. For this choose a trigger based on an event start in an external calendar (more info in this trigger article). Skedda's check-in feature or direct integration with Google Workspace or Microsoft 365 may also work for this purpose!

Yes, if you enable venue notifications and set a contact email in your Basics settings.

Yes! If you have manually added a user but did not have the user notifications enabled, you can send an invitation notification using the Send login-rest link button. Go to the Users list, find the user, click on the down arrow, and then 'Send login-reset link':

No, we can't change the email address (notifications_venueID#@mg.skedda.com) for these notifications.

All our notifications are sent from (notifications_venueID#@mg.skedda.com). Make sure to add @mg.skedda.com to your whitelist to ensure you receive our notification emails. If you're still having trouble receiving these emails, please feel free to reach out to us!

For notification rules please check that recipient confirmed their subscription first.

The only customization for these emails is your venue name, brand color, and venue contact email (all set up in Settings > Basics). It's not possible to change this email format/content.

We do not allow sending emails en-masse to your users through Skedda. This is to preserve the integrity/reputation of our outgoing email addresses. However, you can export user information from the users list, compile the emails, and send an email from your email address that you manage.

Yes. Any valid email address can be added, including external vendors. The recipient must confirm subscription before receiving emails.

Yes, you can add unlimited number of conditions using AND/OR logic.

Yes, there's no limit on number of recipients.