Individual users and the venue can receive detailed emails for a variety of booking actions. Enable these to keep everyone up to date!
Please note: If you're looking for the email that arrives after a user creates a booking, see Booking Confirmation Email.
To learn more about reminder emails, customization, and more check out the FAQs section.
User Notifications
To enable or disable user notifications go to Settings -> Notifications and check or uncheck the notification setting "Notify users when an administrator does something on their behalf"
User Notifications notify users when a system user (like a Booking Admin) does something on their behalf. An email notification is sent to the user's email address when a system user:
manually adds them as a venue user
makes a booking on their behalf
modifies one or more of their bookings (booking start, duration, spaces, repeat behavior, or price)
charges their booking
cancels one or more of their bookings
Example email:
Venue Notifications
To enable or disable venue notifications go to Settings -> Notifications.
There are two settings for venue notifications:
To notify the venue when a user does something
To notify the venue when an administrator (system users, i.e. a Booking Admin, a System Admin, or the Owner) does something
Venue Notifications notify the venue when a user creates, updates, or cancels a booking by sending an email to the venue's contact email address when a user:
creates a booking
updates a booking
cancels a booking or ends it early
By default venue notifications are not sent if an admin or system user (i.e. a Booking Admin, a System Admin, or the Owner) makes the change. To enable this make sure to check the notification setting to notify the venue for admin actions.
To receive venue notifications, make sure you have a contact email entered for your venue. You can add or change the venue email in your Settings > Basics > Contact Email.
Please note: If Visitor Management is active on your account, your venue email address will also receive notifications when a user:
creates a visit
updates a visit
cancels a visit
System-user and Other Notifications
We don't support system-user notifications at this stage. If you'd like, for example, a group of Booking Admins to be notified of user bookings you can either;
Set up an email integration using Zapier (this is part of the Integrations Add-on).
Set up an email forwarding rule from your venue contact email address (which receives the Venue Notifications as described above).
Assigned Spaces Notifications
Please note that Assigned spaces is only included on the Premier plan. If you have an existing Starter or Plus Skedda account, please reach out to our team to discuss the upgrade.
Notifications for assigned spaces are off by default. If you turn them on by checking the checkbox shown above, then the user will receive a notification email in the following cases:
When a space is assigned to them
When a space is unassigned from them
Note that changing an assigned space to a bookable space also unassigns the user from the space and will send an email if the notifications are turned on.
FAQs
Can I set up reminder emails/notifications for users?
Yes! Full explanation video and walkthrough here. It is possible to set this up through a Zapier integration. For this choose a trigger based on an event start in an external calendar (more info in this trigger article). Skedda's check-in feature or direct integration with Google Workspace or Microsoft 365 may also work for this purpose!
Do I get notified when a user creates, updates, or cancels a booking?
Yes, if you enable venue notifications and set a contact email in your Basics settings.
Can I resend the invitation email/notification to a user?
Yes! If you have manually added a user but did not have the user notifications enabled, you can send an invitation notification using the Send login-rest link button. Go to the Users list, find the user, click on the down arrow, and then 'Send login-reset link':
Can I change the email address the notifications come from?
No, we can't change the email address (notifications_venueID#@mg.skedda.com) for these notifications.
I am not receiving email notifications. What can I do?
All our notifications are sent from (notifications_venueID#@mg.skedda.com). Make sure to add @mg.skedda.com to your whitelist to ensure you receive our notification emails. If you're still having trouble receiving these emails, please feel free to reach out to us!
Can I customize the email notification content?
The only customization for these emails is your venue name, brand color, and venue contact email (all set up in Settings > Basics). It's not possible to change this email format/content.
Can I send a custom email message to all of my users?
We do not allow sending emails en-masse to your users through Skedda. This is to preserve the integrity/reputation of our outgoing email addresses. However, you can export user information from the users list, compile the emails, and send an email from your email address that you manage.