Custom Booking Information

Add a note to the booking process and add custom terms & conditions to sign up.

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Written by Team Skedda
Updated over a week ago

Head to the Custom information settings page to add custom information to some parts of the booking process (new booking window, confirmation email, registration window). Also choose if inputting a phone number is mandatory or not.

An example of the new user's booking window with custom information set up:

Note shown to users when they book

Optionally add a note to the top of the user booking window. This is the perfect place for reminders, a call to action, or perhaps just a friendly greeting.

Maximum 200 characters!

Content added to the booking confirmation email

Optionally add custom text to the booking confirmation email. When a user creates a booking, the booking confirmation email is sent to their email address automatically.

If a System user creates a booking on behalf of a user, the booking confirmation email is only sent if user notifications are switched on.

More information on the booking confirmation email can be found here: Booking Confirmation Email.

Custom terms and conditions

Optionally add a link to your venue’s terms and conditions. This can be a website page or PDF/ Dropbox link, for example. This could be for your own compliance reasons, or simply to communicate policies and/or responsibilities. 

Users are required to tick to Skedda's software terms and privacy policy when they create their first booking and if they register via an invitation. By adding your venue terms, a user must also stick to yours.

Note: If you want a user to agree to your terms and conditions every time they book (perhaps the terms change periodically/seasonally), there's a nice workaround for this using a custom field instead!

Telephone number requirement

You can choose for the telephone number field to be a required or optional field.


Can I make the phone number optional for users? How do I make inputting a phone number not mandatory?

  • Head to the Custom Information settings page, select the relevant checkbox under the User information and requirements section.

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