Potential cause 1: The message is in another tab/folder

Resolution: Check all folders in your email account, including trash/junk/spam and any "tabs" (Gmail has the tabs "Primary", "Promotional" and "Social" in the main inbox folder, for example).

Potential cause 2: Your email provider received our message, but didn't complete the final placement to your inbox.

Resolution: Although we enjoy an excellent reputation as an email sender, some email service providers are somewhat cautious when it comes to messages from senders they haven't seen before. Your email provider might have delayed the delivery of our message (until we've tried again) or outright refuse to deliver it if it doesn't match an organization-specific whitelist. To resolve such situations, ask your IT team to add our sender domain to your whitelist. Our sender domain is mg.skedda.com.

Potential cause 3: Your mailbox is full, or you have some local email rule that places our message in a different folder.

Resolution: It goes without saying that, if your mailbox is full, we won't be able to deliver to it. In these cases, just make some room and try again. In other cases, some email clients (e.g. Gmail) allow you to setup custom rules to route certain emails to different folders, or even delete them. If you've setup such rules, you should review them to make sure they're not interfering.

Potential cause 4: You clicked unsubscribe on a previous Skedda email. 

Resolution: By unsubscribing, you indicated to us that you never want to receive an email from us again. If you've changed your mind, please send a message to info@skedda.com with the subject "Resubscribe" and we'll remove the suppression.

Potential cause 5: You misspelled your email address.

Resolution: This happens more frequently than you would think! If you misspelled your email when registering (or a venue admin misspells it when adding you), then you should re-register with the correct email address (or get re-added by an admin with the correct email address).

Potential cause 6: Skedda notification settings.

Certain kinds of emails (e.g. booking notifications sent to the booking holder and the venue) can be disabled by admins in the venue's notification settings. Please review the relevant venue's notification settings and make sure the settings are correct.

Still nothing?

If you're confident that none of the above causes apply, feel free to reach out to the Skedda support team (info@skedda.com) and we'll be happy to help. To help us investigate the matter, please make sure you include the email address in question in your support request.

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