In the age of the GDPR and similar data-protection legislation around the globe, Skedda helps you fulfill your obligations by minimizing the storage of old data that is no longer necessary to keep. In the GDPR this is referred to as the “Storage limitation" principle.

You'll find your retention setting in Settings => Booking Settings => Data Retention. The options range from 7 days to 7 years.

We recommend that you think carefully about the appropriate retention period for old bookings on your account. Unless you have clear reasons for doing so (perhaps related to taxation, auditing, compliance or similar), we recommend choosing the shortest possible retention period as per data-protection best practices. An ancillary benefit of choosing a short retention period is that the general performance of your account will tend to be higher (i.e. less information on your account that needs to be filtered when loading/processing requests).

Skedda honors your chosen data-retention period by periodically and automatically deleting bookings that are older than it. Note that if you change your retention period from a long value to a short value (e.g. changing from 1 year to 7 days), then it may take some days for Skedda to "catch up" to your new setting (i.e. delete all the bookings that are older than the new setting) because bookings are only deleted in small batches at a time. Note also that repeating bookings are only deleted once the end time of the last occurrence is older than your retention setting (i.e. you might see some repeating-booking occurrences still on your scheduler outside your data-retention period if they belong to a repeating series that still has occurrences within your data-retention period).

The default retention period for new accounts is one year. If you're subscribed to a Skedda plan that offers it, you can opt for a longer retention period if you need it. Note that upgrading or downgrading your Skedda plan won't automatically change your retention period value (i.e. you always need to set your desired retention period on the settings page shown above). This ensures that your data-retention period is predictable, and you won't get any surprises. Note however that it won't be possible to create new bookings on your account if you have selected an extended retention period (i.e. longer than one year) that your current Skedda subscription doesn't support.

Finally, note that Skedda also offers a data-export feature for bookings. This feature gives you some additional options. For example, if you wanted to keep a copy of booking information in your own storage for 10 years, but only keep it on Skedda for one year, then you could set your Skedda data-retention period for bookings to one year while periodically exporting them (e.g. export the previous year's bookings on January 1 every year and save the file in your own external storage mechanism).

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