Your data stays in your hosting region. Skedda offers hosting in the United States, the European Union, Australia and Canada. Accounts are hosted in the United States unless another region was selected when the account was created. If your account is hosted in a region, your data is stored there, in a fully separate environment built for that region.
1. Hosting regions
Region | Account address | Primary production | Backup copy |
United States | yourvenue.skedda.com | East US 2 (Virginia) | Central US (Iowa) |
European Union | yourvenue.eu.skedda.com | Germany West Central (Frankfurt) | Germany North (Berlin) |
Australia | yourvenue.au.skedda.com | Australia East (Sydney, NSW) | Australia Southeast (Melbourne, VIC) |
Canada | yourvenue.ca.skedda.com | Canada Central (Toronto) | Canada East (Quebec City) |
Checking your region. The hosting region is set when an account is created, and it shows in the account's address. If your address has no region label (for example, yourvenue.skedda.com), your account is hosted in the United States, wherever your organization is located. The same applies to AllBooked accounts, for example yourvenue.eu.allbooked.com.
Accounts created through self sign-up on skedda.com are hosted in the United States. If you'd like a new account hosted in the European Union, Australia or Canada, contact our sales team before you sign up and we'll set it up in your chosen region.
What stays in the hosting region. For an account hosted in a region, its data, including its backups, is stored at rest in that region. That includes your spaces, bookings and visits, and your users' names, email addresses and profiles. It is served from that region's infrastructure.
Isolated by design. Each region is a separate deployment, not a shared platform with a region label. Every region has its own:
application servers
database
user authentication
file storage
encryption keys
There is no global database, and no customer data is copied between regions to run Skedda.
2. Processing outside the hosting region
A small number of supporting functions run outside the hosting region. They are limited to the following:
Email delivery. Skedda sends emails such as booking confirmations, notifications and password resets through Mailgun in the United States. This involves recipients' names, email addresses and the email content.
Account administration. Skedda manages its own customer relationships, billing and support from the United States. This involves information about the customer's administrators and billing contacts.
Support and security. Skedda personnel and sub-processors may access data from other locations to provide support, maintain Skedda or protect its security.
Network transit. Traffic to Skedda may pass through global networks on its way to the hosting region.
Customer choices. Data the customer sends to a third-party service, such as a payment gateway, identity provider or calendar, is governed by that service's terms. So is data sent through an integration the customer enables.
Skedda's sub-processors and their locations are listed on our Trust Center. Some integrations are currently available only for US-hosted accounts; contact our support team for details. If your account is hosted outside the US, see Microsoft Teams App for how to install the Teams app for your region.
3. Transfer safeguards
Where personal data is transferred across borders, Skedda protects it as set out in its Data Processing Addendum, including Standard Contractual Clauses where required.
4. Changes and contact
Skedda may update this policy from time to time. This page always shows the current version, and it is also linked from our Trust Center. This policy is for information only. A customer's agreement and the Data Processing Addendum set out Skedda's contractual commitments, and they prevail over this policy.
Questions about where your data is stored? Contact dpo@skedda.com.