Overview
Issue Reporting lets users report problems with a space - broken equipment, cleaning, Wi-Fi issues, and more - directly from Skedda, without leaving the app. Reports are automatically delivered to the right person by email based on your venue's configuration.
Admins control which categories are available and where reports are sent. Employees simply pick a category, describe the issue, and submit.
Plan Requirement:
Please note that Issue Reporting is only available on the Premier plan (Skedda) and the Advanced plan (AllBooked). If you are on a different plan, please reach out to our team to discuss upgrading.
Setting up Issue Reporting
Enable or disable the feature
Go to Settings → Issue Reporting and toggle the feature on or off. When disabled, the "Report an issue" link is hidden from all users across the venue.
Set a default inbox email
Before the feature is functional, you must set a default inbox - the email address that receives all issue reports unless a reporting rule sends them elsewhere.
Under Default inbox, enter an email address.
A verification email will be sent to that address. The status will show Pending until confirmed.
Once verified, the address becomes active and reports will be delivered.
You must verify the email before issue reports can be delivered. A warning banner will remind you if the inbox isn't yet configured.
Manage categories
Categories are the options employees see when selecting the type of issue. They apply across all spaces.
To manage categories, click Manage categories:
Add a category - type a name and click Add.
Rename a category - click the pencil icon next to the category name.
Remove a category - click the × icon next to the category.
You can't remove a category that is referenced by a reporting rule. Remove or update the rule first.
At least one category must exist for the feature to work.
Click Confirm to save changes, or Cancel to discard them:
Configure reporting rules
By default, all reports go to the default inbox. Reporting rules let you send specific categories (and optionally, specific spaces) to a different email address.
To add a rule:
Click + Add rule.
Choose one or more categories that should trigger this rule.
Optionally, filter by specific spaces or space tags to scope the rule to particular areas.
Enter one or more notification email addresses for this rule. Each address requires email verification.
Optionally, check Also send request to default inbox to CC the default inbox even when this rule is matched.
Save the rule.
How reporting rules work:
Reports are matched against all rules. Any rule that matches will trigger - there's no priority or conflict resolution.
If no rule matches, the report goes to the default inbox.
A rule with no spaces selected will never trigger - you must select at least one space or space tag.
Routing configuration is never visible to users. They just submit the form and the delivery happens automatically.
How to report an issue
On your venue map click on the space where the issue occurred.
At the bottom of the modal, click Report an issue.
In the form that appears:
Space - pre-filled with the space you selected; you can change it.
Category - choose the type of issue from the dropdown.
Description - briefly describe the problem.
Click Submit. You'll see a confirmation: "Thanks! Your issue has now been reported."
Note: Issue Reporting is only available to logged-in users. The "Report an issue" link won't appear if the feature hasn't been enabled by your admin.
FAQs
Can employees see who received their report?
Can employees see who received their report?
No. Employees see a confirmation message after submitting, but the routing and recipient details are not shown.
What happens if the default inbox email hasn't been verified yet?
What happens if the default inbox email hasn't been verified yet?
Reports won't be delivered to that address until it's verified. Admins will see a "Pending" badge next to the address. Verified reporting rule addresses work independently.
Can I use the same email address for multiple reporting rules?
Can I use the same email address for multiple reporting rules?
Yes. You can add the same verified address to as many rules as you like.
What if multiple reporting rules match a submitted report?
What if multiple reporting rules match a submitted report?
All matching rules are triggered and the report is delivered to all matched recipients.
Can I attach photos or files to an issue report?
Can I attach photos or files to an issue report?
Not currently. Issue reports support text descriptions only.
Who can submit an issue report?
Who can submit an issue report?
Any logged-in user who has access to the space on the map can submit a report. No special permissions are required beyond standard map access.
What if there are no categories configured?
What if there are no categories configured?
The feature won't work without at least one category. Make sure to add at least one category after enabling Issue Reporting.