Skedda sends emails in various situations, like when a user makes a booking or requests a password-reset link.

Assuming the email you're looking for isn't missing because of the relevant venue's notification settings (applicable for only certain kinds of emails), there are a few reasons why you might not see it in your inbox:

Potential cause 1: Your email service provider put our message in your Junk/Trash folder, delayed its delivery or outright refused to deliver it. 

Resolution: Although we enjoy an excellent reputation as an email sender, some email service providers are somewhat cautious when it comes to messages from senders they haven't seen before. Your email provider might put our message in your trash/junk folder, in which case you should look there first. Your email provider might also delay the delivery of our message (until we've tried again) or outright refuse to deliver it if it doesn't match an organization-specific whitelist. To resolve such situations, ask your email administrators to add our sender IP address to your whitelist. Our sender IP is currently 198.2.134.188.

Potential cause 2: Your mailbox is full, or you have some local email-client rule that places our message in a different folder.

Resolution: It goes without saying that, if your mailbox is full, we won't be able to deliver to it. In these cases, just make some room and try again. In other cases, some email clients (e.g. Gmail) allow you to setup custom rules to route certain emails to different folders, or even delete them. If you've setup such rules, you should review them to make sure they're not interfering.

Potential cause 3: You clicked unsubscribe on a previous Skedda email. 

Resolution: By unsubscribing, you indicated to us that you never want to receive an email from us again. If you've changed your mind, please reach out to Skedda support and we'll remove the block.

Potential cause 4: You misspelled your email address.

Resolution: This happens more frequently than you would think! If you misspelled your email when registering (or a venue admin misspells it when adding you), then you should re-register with the correct email address (or get re-added by an admin with the correct email address).

If you're confident that none of the above causes apply, feel free to reach out to the Skedda support team and we'll be happy to help. To help us investigate the matter, please make sure you include the email address in question in your support request.

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