Collect and keep track of booking payments automatically using Skedda's online payments feature. Users can be charged for their bookings right away or later on. Choose to accept payment outside of Skedda only (cash, cheque, etc.) or along with online payments.

If you're looking to set up rules for pricing, check out this article!

For more info on payment gateways, receipts, deposits, one-off payments, or refunds check out the FAQs section.

If pricing rules are set up, the payment status field will be shown to System users on the User booking form. Internal and Unavailable type bookings will not have this field.

The payment status will be automatically updated if you are taking online payments through Skedda (see below). If you take payments outside of Skedda this field can be manually changed by System user and this won't trigger user notifications.

Bookings with a price of $0 will show payment status as Not applicable (no charge).

It is not possible to remove bookings with the status Paid. You will see Remove disabled (paid).

First administer a refund outside of Skedda (if required), mark the booking as Unpaid or No status, and then remove the booking.

The Online Payments add-on allows you to take payments and manage chargeable bookings in Skedda through an integration with Stripe. We exclusively partner with Stripe as they build the most powerful and flexible tools for e-commerce.

All payment-method details are securely held within your Stripe payment gateway, whilst the booking details are managed on Skedda.

First review Stripe's website, product offerings, and supported countries. You can set up a Stripe account for free, perfect for looking around and testing out their platform!

You can test out and see how online payments work on Skedda with our test mode. Run through some 'real-life' booking scenarios with test card details.

Once you've decided that Skedda's online payments feature will work for you or if you'd like to test more intensely with a Stripe trial account, proceed to the next steps for setting up the integration!

Creating an account with Stripe only takes a few minutes! https://dashboard.stripe.com/register

Notice that this particular Stripe account is in test mode (there's a rocker switch at the top-right that says viewing test data). View your live keys once Stripe has verified your business (look for Activate in Stripe's interface to do that). Test keys begin with pk_test and sk_test, while live keys begin with pk_live and sk_live.

With the upfront payment approach, users are charged in the final step of the booking process. The booking holder's credit card is debited the full booking price. If they are allowed to create a repeating booking, they will pay the total series price in a single transaction. After the booking is complete, it is always locked-in and the holder cannot cancel it themselves (only a System user can remove the booking).

Choose this approach if your organization requires full and immediate payment for the confirmation of a booking, and cancellations are rare (or simply not allowed).
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With the book now, pay later approach, users are not charged anything immediately to secure a booking. However, the booking holder is required to provide a valid credit card. Card details only need to be added by the user once and are stored securely in your Stripe account's vault.

The book now, pay later approach is ideal if:

For Book Now, Pay Later, System users can make a charge from any of the scheduler views (day, month, grid and list) if:

From the list view, it's easy to get a quick overview of which bookings can be charged by the small blue card icon beside bookings.

Alternatively, System users could take payment outside of Skedda and mark the occurrence/series as paid. This is the same as editing the booking and changing the payment status to Paid.

If a booking's charge is disabled, click on the ? icon for some additional context.

In this example, firstly the user has not entered card details yet. In the second booking, it is not yet locked-in and the user is still allowed to cancel (based on your booking window & lock-in settings):

Regular users can create repeating bookings (if enabled) with online payments. System users can charge an entire booking series by selecting Charge to holder's card from the booking's menu, as with singular bookings.

Charging will only become available when all occurrences of the booking are locked in (i.e. when the holder is no longer able to self-service cancel any of the booking's occurrences based on your configured cancellation policy)

This step allows you to choose if any users should be exempt from needing to enter a payment method during the booking process. They will, however, be able to enter card details into Skedda via their "My Profile" page as long as a payment gateway is configured for your venue account. These people may be VIPs, only pay with cash/cheque or pay a membership fee outside of Skedda.

Exempt users, with the Upfront approach, will be able to create bookings without being charged immediately and they do not have to enter card details.

With the Book now, Pay later approach they will be able to create bookings without adding card details to secure their booking.

Admins can charge any booking as long as it has a holder with a payment method, is locked-in, not already charged and not already marked "paid".

Exempt users may still see a price for their booking if pricing conditions have been created for their set of user tags, but they will not be able to enter card details to pay for this from the booking from.