Note: This guide is only for setting up a room resource that will be used in Skedda's booking approval feature and two-way sync with Microsoft.
Create a room and configure booking delegates
Go to 'Exchange Admin Center'
Navigate to: Recipients → Resources
Click + Add a room resource → New resource mailbox
Fill in the required details:
Name (e.g.,
My Room)Email address (e.g.,
my_room@yourdomain.com)
In 'Booking options':
Select: 'Specify users whom you want to accept or decline meeting requests manually'
Add your butler user as the delegate. See recommendations for your butler user.
Click 'Create'.
Configure room settings via PowerShell
Some settings are not available in the exchange admin center page and must be configured via PowerShell.
Step 1: Connect to Exchange Online
Open PowerShell and type in the following commands. Make sure to replace your-admin@yourdomain.com with your own email.
Install-Module ExchangeOnlineManagement -Scope CurrentUser
Import-Module ExchangeOnlineManagement
Connect-ExchangeOnline -UserPrincipalName your-admin@yourdomain.com
Step 2: Enable delegate forwarding and allow conflicts
Unlike a regular two-way sync resource where we do not want to allow conflicts, a room requiring approval must allow conflicts so that you can allow multiple requests to be made for the same time slot.
Enter the following commands into PowerShell and make sure to replace "My Room" with the name of the resource.
Set-CalendarProcessing -Identity "My Room" `
-ForwardRequestsToDelegates $true `
-AllowConflicts $true
Step 3: Verify configuration
To ensure that you have set up the resource correctly, enter the following command to verify its configuration. Replace "My Room" with the name of the resource.
Get-CalendarProcessing -Identity "My Room" | Format-List ForwardRequestsToDelegates, ResourceDelegates, AllowConflicts
Expected output:
ForwardRequestsToDelegates : True
ResourceDelegates : {your butler user's id}
AllowConflicts : True
Step 4: Disconnect
Finally, disconnect from exchange online.
Disconnect-ExchangeOnline