The longer explanation...
You may have noticed that we don't ask you to choose a login password when registering, creating your first booking, or if you're an Admin, adding other users to Skedda.
Instead, we send out an initial welcome message to the specified email address. This allows us to verify the email address, and the user can securely create their login by clicking on the button 'Confirm account and setup login.'
Individuals can create a password or create a social login with Google, Facebook, Twitter and Microsoft.
We manage account-security this way for the following reasons
- To help reduce abuse and spam, we require the password-setup process to involve a verification of the email address i.e. that the person who provided the email address actually owns it and can see the inbox.
- In the case that a venue administrator adds a new user account on someone else's behalf, it would not be appropriate from a security perspective to have the admin set and know the password for that account. Only the user themselves should know this information.
- In many cases, people prefer to login with a social login, e.g. Google, Facebook or Twitter). The email-verification process allows the user to choose their preferred login mechanism which, if that is a social login, means that passwords are completely avoided (winner!).
- On first contact with the system (e.g. a user following an invitation link to register at a venue), avoiding the immediate collection of password information means that they can make their first booking sooner, which results in a better first user experience.
Whatever your specific case, if you can't login, click 'Reset login now' on the login screen.
If you don't see the password-reset email come through, take a look at the relevant support article for troubleshooting email delivery.