For admins, there are two options for removing a booking (see below for non-admin options). The first is on the main scheduler view. Click the chevron at the top-right of the desired booking block and choose the Remove this booking option. If the booking is a repeating booking, you can choose whether you would like to remove the individual occurrence or the entire series. If the booking has a holder and you have notifications enabled, the holder will be notified of the booking cancellation by email.
The second option is from the 'List' view. First you need to click into the booking and then select the 'Remove' option.
Removing a booking as a Non-admin user
For Non-Admin users, the process of removing a booking is similar. A non-admin user can cancel their own booking in a self-service manner only if it is not yet "locked in" and it is not marked as "paid" (e.g. if the user has already paid online for the booking upfront, or as a result of an administrator manually charging the booking or manually marking the booking as paid).
Assuming the user can cancel the booking, they can find the relevant booking on the scheduler day mode, click the chevron at the top-right and choose Cancel your booking. If the venue has the relevant notifications enabled, the venue email address will be notified of the cancellation.
The second option is to go to the List > My Bookings section. From here you will see a full list of all bookings. The option to cancel a booking can be found by clicking into the booking and selecting 'Cancel'. Again, if the venue has notifications enabled, the venue email address will be notified about the cancellation.
Refunds of paid fees
If a booking is marked paid, only an admin can remove it (as discussed in the previous section). To remove a paid booking, the admin can follow these steps:
- Refund the payment if required. If the payment was done through a linked payment gateway (Stripe), this involves going to your Stripe dashboard, finding the payment and clicking "Refund" (a relatively straight-forward process). You can choose to refund the payment in Stripe for the full amount or a partial amount (useful for the case of venue-imposed cancellation fees). If the payment was made by other means (e.g. cash), the venue is responsible for arranging the appropriate refund.
- Mark the booking as "Unpaid" in Skedda.
- Remove the booking in Skedda as normal (described for the admin case above).