Skedda (Skedda Pty Ltd, ABN: 57 162 727 844), also referred to as "we", "us" and "our" throughout this document, provides an online booking platform where bookings can be made for subscribing venues. A subscribing venue is also referred to as a "venue" throughout this document. All bookings made by venue users through a venue's unique subdomain represent a direct contractual relationship between the venue user and the corresponding venue.
Agreement between Skedda and the venue
By creating a venue account on Skedda the venue is acknowledging all elements contained within this document and agreeing to fulfil the requirements of the venue where listed.
In the event that one or more of these requirements are not fulfilled, Skedda reserves the right to suspend or cancel a venue account.
Information that is provided on the venue subdomain is managed exclusively by the venue and as such the venue is fully responsible for updating all rates, availability and other information which is displayed on its pages.
We act as an intermediary between the venue and its users by facilitating the communication of booking-transaction details. In specific situations we do provide the ability for a venue to interact with its payment gateway through Skedda. The interactions facilitated are as follows:
- The placement of credit card details in the venue’s payment gateway.
- The charging of a venue user's credit card through the venue's payment gateway.
Data placed by us into the venue's payment gateway is exclusively the responsibility of the venue. Skedda will take no responsibility for any negligent/fraudulent acts or misuse of data held in venue payment gateways.
Although we will use reasonable skill and care in performing our services we will not verify and cannot guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information.
Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any subscribing venue.
Subscriptions and billing
Skedda has two subscription plans from which a venue can choose. The options are Standard and Premium, with the venue automatically allocated to the Standard (zero cost) plan upon signup.
The Standard plan is provided on the basis that the venue agrees to the possibility of banner advertising being placed on selected venue pages (e.g. the public booking page). The Standard plan also prevents the venue access to certain features that are only available on the Premium plan.
At all times the venue's subscription can be viewed in the Your Skedda Account section of the venue settings (accessible by venue administrators). In this section the 1) "active until" date, 2) plan price and 3) payment method (if applicable) are displayed for review.
Skedda offers a venue the ability to upgrade and downgrade its subscription plan. This is offered from the Your Skedda Account section of the venue settings.
Upgrade to the Premium subscription involves an agreement for the subscription fee to be charged to the designated venue payment method in a recurring manner at a given frequency (either once every month, or once every year) until the automatic renewal is stopped or the Skedda account cancelled.
Downgrade from the Premium to the Standard plan can be actioned by electing to stop the automatic renewal from the Your Skedda Account section of the Venue Profile.
In the case of the renewal being stopped, the account will remain on the Premium plan until the expiry of the "active until" date. After this time, the venue will return to the Standard plan from which automatic renewal (and hence upgrade to Premium) can be re-enabled if desired.
Free trial of the Premium plan
We offer a one-time trial of the Premium plan for a period of 30 days. Credit card information is not required to commence the trial (it is however required if the venue wishes to continue using the Premium plan after the expiration of the trial).
A venue administrator can cancel the venue Skedda account at any time by logging into their Skedda subdomain and navigating to the Your Skedda Account section of the venue settings. On this page they can follow the link to cancel the account.
Refunds are not available for any subscription fees already paid, however there is the option to stop the automatic subscription renewal at any time. For subscriptions involving monthly payments, this implies that Premium access will effectively be cancelled at the end of the current billing month. For subscriptions involving annual payments, this implies that Premium access will effectively be cancelled at the end of the current billing year. Once the venue subscription renewal is stopped, the corresponding credit card will no longer be subjected to recurring payments, however the venue is still responsible for any subscription period that has already commenced and been paid for.
All subscription charges are in United States Dollars (USD). Skedda takes no responsibility for currency-exchange fees that may be incurred by a venue when paying subscription fees.
Payment of bookings
If you are integrated with a payment provider, you have the choice between an upfront payment approach and a book now, pay later approach. The details of your chosen approach are presented to venue users during the booking process.
If you use the upfront approach, the booking amount is charged in full to the booking holder's credit card automatically and immediately. The details of the charge are included in the confirmation emails sent to the booking holder and the venue.
If you use the book now, pay later approach, bookings are not charged immediately, but rather secured by the provision of the booking holder's credit card. As is the case with any credit card stored in your payment gateway account, you have the ability to charge the booking holder's credit card for an arbitrary booking amount if required. If you use the book now, pay later approach, you are encouraged to provide the ability for your users to pay for bookings by other methods (e.g. cash at the venue). You should use the ability to provide custom information in the Skedda booking process to display any payment-relevant information to venue users in order to avoid confusion and incorrect charges.
Any users explicitly approved by you as trusted are able to bypass the payment procedure when making online bookings. If these users never entered their credit details in a non-trusted context, it is impossible to charge their credit card (neither through Skedda nor your payment gateway).
Verification, protection and transactions on venue-user credit cards
If credit card details are entered into Skedda by a user of your venue, we will verify that the provided credit card is associated with a valid, open account and can be successfully charged. We do this via payment gateway verification facilities (all communication with the payment gateway is done through an industry-standard SSL connection). This does not result in the deduction or reservation of any funds, however in some cases cardholders may see a temporary authorization for a small amount on their account after their card has been verified. The authorization will fall off the cardholder’s account within a few days and will never settle.
Sensitive credit card information (e.g. raw credit card numbers and verification codes) never makes contact with the servers on which Skedda is hosted. The security pages of our payment providers offer additional details: Stripe.
Once a venue-user's credit card has been stored in your payment gateway, venue administrators have the technical ability to make arbitrary charges to that credit card (either through the Skedda interface or your payment gateway's dashboard). We reserve the right to 1) cancel your venue account and 2) inform any relevant financial authorities (e.g. your payment gateway provider) if we deem that you are abusing this privilege.
If an administrator of your venue elects to charge a venue user's credit card using the Skedda interface, the venue user will be sent a notification email of this charge.
Your venue is encouraged to activate any available verification mechanisms in its linked payment gateway in order to reduce the likelihood of invalid and/or non-chargeable cards being accepted as booking security. In addition, we will automatically verify that provided cards are associated with valid, open accounts and can be successfully charged (Visa and MasterCard only). Despite these checks, we do not take any responsibility for charges that are not able to be made to a payment method due to any scenario.
Skedda is not liable for any charge-related fees or penalties charged to the venue by payment providers. Such fees and penalties include, but are not limited to: payment-provider transaction fees, monthly service fees, account-keeping fees, credit-card chargebacks and fees resulting from other charge-dispute mechanisms exercised by venue users.
Lock-in Time / Cancellation
If a booking is locked-in, it means that it cannot be cancelled by the holder online. If a booking is paid for with upfront payment, the booking is always locked-in and cannot be cancelled online.
Otherwise, your venue has the ability to set a time margin that dictates the lock-in time for online bookings. The margin is a time span in hours (e.g. 72 hours). Using the Skedda application, venue users are able to cancel their bookings before the lock-in time has been reached. The lock-in time is calculated as the scheduled booking start time minus your configured lock-in margin.
The lock-in state of the booking, as well as the booking cancellation options, are always detailed to the booking holder in the final stage of the online booking process.
As the user has entered into a contract with your venue regarding the booking you may, but are not obliged to, cancel or reschedule the booking for that user.
Further correspondence with venue users
By completing a booking, the venue user agrees to receive an email in the event 1) they create or cancel a booking, 2) the venue creates, cancels or modifies a booking on their behalf and 3) the venue charges, facilitated by Skedda, their credit card.
Other than communications initiated from us or the venue regarding a booking, a notification of addition to other subscribing venues or a change made to a user profile, we shall not send any unsolicited notices, emails or correspondence, unless the venue user specifically agrees otherwise.
The venue agrees that they will only use venue user information with discretion, not engage in spamming of users via email or phone and not pass on information to any third parties unless the venue user specifically agrees otherwise.
The venue agrees that its administrators will not manually add personal user details (names, email addresses and contact numbers of persons associated with the venue) to the Skedda system without explicit permission from those persons.
Skedda uses high ethical standards and respects the venue's privacy. We will duly and diligently safeguard and protect the privacy and confidentiality of your personal details, including your credit card details.
Data security, backup and retention policies
This section relates to the security of general application data, including but not limited to user profile details, booking information and venue-configuration information. It does not relate to credit card data, which is stored externally to the Skedda system.
To provide a level of protection against catastrophic application data failures, Skedda's production databases undergo regular backups. In the event of a failure of the primary database, Skedda will initiate a rollback to the most recent backup. In this situation Skedda is not liable for any data that cannot be restored from the backup.
The rollback to a backup database will only be made if the primary database is unrecoverable. The rollback option is not available for general use and cannot be arbitrarily requested by a venue during normal application operation. Skedda is not liable for any data loss caused by the negligence of a venue or its administrators.
All general communication between a user's browser and the Skedda servers takes place using an encrypted SSL connection. Whilst such a connection is the industry standard for e-commerce applications and generally provides a high level of application security, Skedda is not liable for any data that may be exposed to malicious third parties as a result of attacks or software defects.
Booking information is retained for a minimum of one year for venues on the Standard (no-cost) plan, and seven years for venues on the Premium plan. Bookings older than these limits may be removed from our data store without notice. Venues seeking a longer retention time are invited to express their requirements to Skedda (we may be able to accommodate).
For further details on Skedda's data security and backup strategies, see our section on data security.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by the venue due to an attributable shortcoming of our obligations in respect to our services.
To the extent permitted by law, neither we nor any of our officers, directors, employees, representatives or otherwise making available the site and its contents shall be liable for damage, injury or liability wholly or partly to any act or omission of a customer or to any act or omission of the venue (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike or any other event beyond our control.
Unless stated otherwise, the software required for our services and used by our website and the intellectual property rights (including the copyright) of the contents and information of and material on our website are owned by Skedda.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Australian law.
Skedda Pty Ltd is a private company incorporated by the Australian Securities and Investments Commission. Our ACN is 162 727 844. Our ABN is 57 162 727 844. Skedda has its headquarters in Melbourne, Australia.
If you have any questions or would like further information, please contact us by any of the following means:
Skedda Pty Ltd
PO Box 2375
Richmond, Victoria, 3121